Assembled is a workforce management platform that helps customer support teams efficiently scale their operations. Founded in 2018 by Ryan Wang, John Wang, and Brian Sze, who previously worked together at Stripe, the company leverages their domain expertise to solve operational challenges that support organizations routinely deal with. Assembled's core offering includes AI-powered forecasting, intelligent scheduling, real-time analytics, and vendor management capabilities, enabling teams to make data-driven staffing decisions and gain visibility into performance across distributed teams.

Over the past few years, Assembled has experienced rapid growth, raising $71 million in funding from investors such as NEA, Emergence Capital, and Basis Set Ventures. The company has tripled its customer base to over 180 enterprise clients, including prominent brands including Stripe, Zoom, Etsy, and Asana. Looking ahead, Assembled plans to further enhance its platform with advanced scheduling algorithms, additional HR system integrations, and initiatives to support the continued education of the customer experience community. While the $24 billion contact center software market is competitive, Assembled's modern architecture, deep industry knowledge, and commitment to customer success position it well for sustained growth.